First thing I want to know is: is this a call center where customers are calling you for problem reports or ordering? Will they be happy or very unhappy? Or, is this an outbound call center. It would make a difference in the questions that I would ask.One good question I like is: What is the one thing that you find irritating about this position and about this company?Others that will be good:What do you see as your five year goals for this center?Am I being interviewed as a supplemental candidate, or am I replacing someone? (If you are a replacement, ask whether they will tell you why the other person left....I would want to hear that the person was promoted or found a great opportunity, but this question could show you pain points in the job)Those are just a couple of specific questions I would ask. On a more general path, find out what the pain points are in the organization and show how your experience can help minimize that pain.Have a great interview and go into it knowing that you are the best candidate for the job, they just need to recognize that.
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